Add your desired items to the shopping cart and click on “Checkout”.

There:

1. Select your billing and shipping address,
   
2. Choose a payment method,
   
3. Review your order and complete the purchase bindingly.
   

You will then receive an order confirmation by email.

After completing your order, a confirmation page with order number will appear. Additionally, we will send you a order confirmation email. Please also check your spam folder if you don’t find anything.

We process orders as quickly as possible.

If you want to make any changes, please contact customer service immediately. If the order is already in the shipping process, changes or cancellations are usually no longer possible. In this case, you can return the goods after receipt within the scope of your right of withdrawal.

Currently, orders are only possible through the online shop. However, our customer service is happy to assist you if you have any questions about the ordering process.

If you have a valid voucher, you can enter the voucher code in the shopping cart or at checkout. Make sure to enter the code correctly and observe any applicable terms and conditions.

Depending on availability, we offer common and secure payment methods, for example:

• PayPal
  
• Klarna (e.g., invoice or installment purchase, if offered)
  
• Credit card
  
• Ideal
  

The currently available payment methods will be shown to you at checkout.

If available, the purchase on account is made through a payment partner (e.g., Klarna). You can see the exact terms directly when selecting the payment method.

Yes. We use common security standards and encrypted connections (SSL) to ensure your payment data is protected as best as possible.

As a rule, you will receive your order within 2–4 business days after order authorization. The exact delivery time will be shown to you at checkout and in the shipping confirmation.

The current shipping costs are shown to you in the shopping cart and at checkout.

• From 40 euros, we deliver free of charge within Germany.
• From 75 euros, we deliver free of charge to the Netherlands.
• From £180, we deliver free of charge to the UK.
• From 320 zł, we deliver free of charge to Poland.

The exact shipping cost for all other countries will be shown to you at checkout.

Yes. As soon as your package is shipped, you will receive a shipping confirmation with tracking so you can see at any time where your order is located.

If your package has not arrived a few business days after the shipping confirmation, please contact our customer service. We will then check together where the shipment has gone.

Yes. You can return your order within 30 days.
You only have to cover any loss in value of the goods if this loss is due to handling that was not necessary to check the condition, properties, and functioning of the goods. You can find details in our cancellation policy.

For orders within Germany, a return label is already included with the shipment, allowing the package to be returned free of charge within 30 days of receipt. For orders abroad, return shipping costs must be borne by the customer.

Our customer service is happy to assist with any further questions.

Please contact our customer service as soon as possible with photos of the damaged items, the packaging, and your order number. We will then take care of a replacement or a suitable solution.

With us you will find:

• Cutlery & Cutlery Sets for everyday use and special occasions
  
• PVD-coated cutlery series in, for example, black, gold, copper, or champagne
  
• Kitchen knives & knife sets
  
• Grinders (e.g., salt and pepper mills)
  
• Cutting boards and selected kitchen accessories
  

All with a focus on quality, durability, and modern design.

Our cutlery is mainly made of high-quality stainless steel, polished, matte, or refined with a PVD coating depending on the series.

Most stainless steel cutlery is dishwasher safe.

For PVD-coated series, we recommend:

• mild detergents,
  
• no scouring pads,
  
• ideally hand washing to preserve the color and surface quality in the long term.
  

Specific instructions can always be found under the care instructions on the product page.

You can reach us via:

• Email: info@amefa.com
  
• Phone: 0212 – 2320772
  

All contact details can also be found on our contact page in the shop.