General Terms and Conditions

1. Scope

The following Terms and Conditions apply to all orders through our online shop by consumers and entrepreneurs.

A consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor self-employed professional activities. An entrepreneur is a natural or legal person or a legally capable partnership who acts in the exercise of their commercial or self-employed professional activity when concluding a legal transaction.

For entrepreneurs, the following applies: If the entrepreneur uses conflicting or supplementary General Terms and Conditions, their validity is hereby rejected; they only become part of the contract if we have expressly agreed to them.

 

2. Contract Partner, Conclusion of Contract, Correction Options

The purchase contract is concluded with AMEFA Stahlwaren GmbH.

By listing the products in the online shop, we make a binding offer to conclude a contract for these products. You can initially add our products to the shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction aids provided and explained in the ordering process. The contract is concluded when you accept the offer for the products in the shopping cart by clicking the order button. Immediately after submitting the order, you will receive a confirmation by email.

 

3. Contract Language, Contract Text Storage

The language(s) available for concluding the contract: German

We save the contract text and send you the order data and our Terms and Conditions in text form. You can view the contract text in our customer login.

 

4. Subject Matter of the Contract

4.1 Product Description

Please note that the respective product description is an essential part of the contract.

4.2 Product Images

Without prejudice to your statutory warranty rights, we would like to point out the following special features. If you have any uncertainties, please contact us:

Due to individual screen configurations (e.g., resolution and brightness), slight deviations between the displayed and actual product colors are possible.

Natural variations in grain, texture, and color of the wood are possible for wooden products.

 

5. Delivery Terms

5.1 Shipping Costs

Standard shipping within Germany is free of charge for orders with a value of €40 including VAT or more. For orders under €40, a shipping fee of €4.90 including VAT is charged.

For standard shipping in "ZONE 1 EU" (Austria, Belgium, Czech Republic, Denmark, France, Luxembourg, Netherlands, Poland, Monaco), a shipping fee of €15.00 including VAT is charged for orders under €100, and €10.00 including VAT for orders over €100.

For standard shipping in "ZONE 1 non EU" (Switzerland, United Kingdom, Liechtenstein), a shipping fee of €20.00 including VAT is charged for orders under €100, and €15.00 including VAT for orders over €100.

For standard shipping in "ZONE 2 EU/non EU" (Andorra, Hungary, Italy, Slovakia, Slovenia, Spain, Sweden, San Marino), a shipping fee of €15.00 including VAT is charged for orders under €100, and €10.00 including VAT for orders over €100.

For standard shipping in "ZONE 3 EU" (Cyprus, Bulgaria, Estonia, Finland, Greece, Ireland, Croatia, Latvia, Lithuania, Malta, Portugal, Romania), a shipping fee of €15.00 including VAT is charged for orders under €100, and €10.00 including VAT for orders over €100.

For standard shipping in "ZONE 3 non EU" (Norway, Faroe Islands, Iceland, Serbia, Ukraine), a shipping fee of €20.00 including VAT is charged for orders under €100, and €15.00 including VAT for orders over €100.

For standard shipping in "ZONE 4 non EU" (Israel, Georgia, Turkey), a shipping fee of €28.00 including VAT is charged for orders under €100, and €25.00 including VAT for orders over €100.

5.2 Delivery Options

We ship the products to the delivery address provided during the ordering process. We only deliver by shipping. Unfortunately, self-collection of the goods is not possible.

 

6. Payment

6.1 Prices

The prices stated at the time of order apply. These are total prices and include the statutory VAT.

6.2 Due Date and Payment Default

The price is due upon conclusion of the contract, unless a later date results from the following payment terms.

For consumers: In the event of late payment, we reserve the right to charge you a fee of 1.50 euros per reminder for the second and each subsequent reminder. You are entitled to prove that a lower damage has occurred. Further claims remain unaffected.

For entrepreneurs: In the event of late payment, we reserve the right to charge you statutory default interest of nine percentage points above the base interest rate as well as a flat fee of 40 euros. Further claims remain unaffected.

6.3 Payment methods

In our shop, the following payment methods are generally available to you.

Credit card
During the ordering process, you enter your credit card details. Your card will be charged immediately after placing the order.

Klarna
In cooperation with the payment service provider Klarna Bank AB (publ.), Sveavägen 46, 111 34 Stockholm, Sweden ("Klarna"), we offer you the following payment options. Payment via Klarna is only available to consumers. Unless otherwise regulated below, payment via Klarna requires a successful address and credit check and is made directly to Klarna. Further information is available with the respective payment option and during the ordering process.

Purchase on account via Klarna
The invoice amount is due 30 days after shipment of the goods and receipt of the invoice. Klarna may offer registered and selected Klarna customers additional payment options in their customer account. However, we have no influence on the offering of these options; further individually offered payment options concern your legal relationship with Klarna. You can find more information in your Klarna account.

Klarna direct debit
You grant Klarna a SEPA direct debit mandate. Klarna will inform you about the date of the account debit (so-called prenotification). The account debit takes place after the shipment of the goods.

Installment purchase via Klarna
You can pay the invoice amount in monthly installments of at least 1/24 of the total amount. The minimum installment amount is 6.95 euros. Klarna may offer registered and selected Klarna customers additional payment options in their customer account (e.g., interest-free installment plans). However, we have no influence on the offering of these options; further individually offered payment options concern your legal relationship with Klarna. You can find more information in your Klarna account.

PayPal, PayPal Express
To pay the invoice amount via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A, 22-24 Boulevard Royal, L-2449 Luxembourg ("PayPal"), you must be registered with PayPal, identify yourself with your login data, and confirm the payment instruction. The payment transaction is carried out by PayPal immediately after placing the order. Further information is provided during the ordering process.

PayPal may offer registered and selectively chosen PayPal customers additional payment options in their customer account. However, we have no influence on the offering of these options; any additional individually offered payment options concern your legal relationship with PayPal. Further information can be found in your PayPal account.

Sofort by Klarna
To pay the invoice amount via the payment service provider Sofort GmbH, Theresienhöhe 12, 80339 Munich, you must have a bank account enabled for online banking, identify yourself accordingly, and confirm the payment instruction. Your account will be debited immediately after placing the order. Further information is provided during the ordering process.

 

7. Right of Withdrawal

Consumers have the statutory right of withdrawal as described in the cancellation policy. Entrepreneurs are not granted a voluntary right of withdrawal.

 

8. Retention of Title

The product remains our property until full payment is made. For entrepreneurs, the following applies additionally: We reserve ownership of the product until all claims from an ongoing business relationship have been fully settled. You may resell the reserved goods in the ordinary course of business; all claims arising from this resale are assigned to us in advance up to the invoice amount – regardless of any connection or mixing of the reserved goods with a new item – and we accept this assignment. You remain authorized to collect the claims, but we may also collect the claims ourselves if you do not meet your payment obligations. We will release the securities owed to us at your request to the extent that the realizable value of the securities exceeds the value of the outstanding claims by more than 10%.

 

9. Transport Damage

For consumers: If goods are delivered with obvious transport damage, please report such defects to the carrier immediately and contact us without delay. Failure to report or contact us has no consequences for your statutory claims and their enforcement, especially your warranty rights. However, you help us to assert our own claims against the carrier or transport insurance.

For entrepreneurs: The risk of accidental loss and accidental deterioration passes to you as soon as we have delivered the item to the carrier, freight forwarder, or other person or institution designated to carry out the shipment.

 

10. Warranty and Guarantees

10.1 Warranty law

Unless expressly agreed otherwise below, the statutory warranty law applies. The following limitations and shortening of periods do not apply to claims for damages caused by us, our legal representatives, or vicarious agents.

• in case of injury to life, body, or health
• in case of intentional or grossly negligent breach of duty as well as fraud
• in case of breach of essential contractual obligations, the fulfillment of which enables the proper execution of the contract in the first place and on whose compliance the contracting party may regularly rely (cardinal obligations)
• within the scope of a warranty promise, as agreed, or
• to the extent that the scope of the Product Liability Act applies.

Restrictions for entrepreneurs
For entrepreneurs, only our own information and the manufacturer's product descriptions incorporated into the contract shall be considered agreements on the condition of the goods; we assume no liability for public statements by the manufacturer or other advertising claims. For entrepreneurs, the limitation period for defect claims for newly manufactured goods is one year from the transfer of risk. The previous sentence does not apply to goods that have been used for a building according to their usual use and have caused its defectiveness.
The statutory limitation periods for recourse claims under § 445a BGB remain unaffected.

Notice to merchants
Among merchants, the inspection and notification obligations regulated in § 377 HGB apply. If the notification required there is omitted, the goods are considered approved, unless the defect was not recognizable during the inspection. This does not apply if we have fraudulently concealed a defect.

10.2 Warranties and Customer Service

Information on any applicable additional warranties and their exact conditions can be found for each product and on special information pages in the online shop.
Customer service DE: reachable Mon to Thu 08:00 - 16:00 and Fri 08:00 - 14:00 by phone at +49 (212) 2320772 and by email at info@amefa.com.

Customer service NL: reachable Mon to Fri 08:00 - 17:00 by phone at +31 55 3681298 and by email at klantenservice@amefa.nl.

Customer service PL: reachable Mon to Fri 09:00 - 16:00 by phone at +48 82 004 050 and by email at sklep@amefa.pl.

Customer service GB: reachable Mon to Fri 09:00 - 16:00 by phone at +44 114 254 2530 and by email at sales@amefa.co.uk.

 

11. Liability

We are always fully liable for claims due to damages caused by us, our legal representatives, or vicarious agents.

• in the case of injury to life, body, or health,
• in the case of intentional or grossly negligent breach of duty,
• in the case of warranty promises, if agreed, or
• to the extent that the scope of the Product Liability Act applies.

In the event of a breach of essential contractual obligations, the fulfillment of which makes the proper execution of the contract possible in the first place and on which the contractual partner may regularly rely (cardinal obligations), due to slight negligence by us, our legal representatives, or vicarious agents, liability is limited in amount to the foreseeable damage at the time of contract conclusion, which typically must be expected.

Claims for damages are otherwise excluded.

12. Code of Conduct

We have committed to the following codes of conduct:

• Trusted Shops (https://www.trustedshops.com/tsdocument/TS_QUALITY_CRITERIA_de.pdf)

 

13. Dispute Resolution

We are willing to participate in an out-of-court dispute resolution procedure before a consumer arbitration board.

 

14. Final Provisions

If you are an entrepreneur, German law applies excluding the UN Sales Convention. If you are a merchant within the meaning of the Commercial Code, a legal entity under public law, or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from contractual relationships between us and you is our place of business. Should individual clauses of these Terms and Conditions be wholly or partially invalid, the contract remains otherwise valid. If individual clauses are invalid, the content of the contract shall be governed by statutory provisions.